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ISO 20000-1 specifies requirement for a Service Management System (SMS) that supports the management of the service lifecycle to meet agreed service level requirements and deliver deliver values to customer, organization and users. URS is accredited by UKAS for ISO 20000-1 Certification and the expert team of auditors facilitates the businesses to evaluate their Service Management System (SMS) performance..
Services are everywhere, from the basic door to door delivery services to cloud-based anything-as-a-service and can be of any kind such as IT, healthcare, finance, transport, hospitality, maintenance, consultancy services etc and be provided by organizations as service providers of any type and size such as individuals, small and medium enterprises, big corporates, government agencies, commercial enterprises. and now due to emerging trend in digital transformation, IT component of business services has become an integral part of the entire business service.
International Standard ISO 20000-1 provides a structured way of preparing and performing the activities (which includes planning, design, transition, delivery and improvement of services) to deliver services to your customers in order to be able to control the effectiveness of the services provided and to keep customers satisfied.
Organization involves in service delivery process may set organization’s objectives and take strategic decision to plan and install a service management system (SMS) in accordance to ISO 20000-1 for effective and resilient services.