House # 19 (1st floor) Shah Makhdum Avenue Sector # 14, Uttara Dhaka-1230 Bangladesh tel.: +88 01713045359 e-mail: info@urs-Bangladesh.com www: www.urs-Bangladesh.com
United House, 28 Poole Hill, Bournemouth BH2 5PS tel.: +00 44 1202 552 153 e-mail: info@urs-holdings.com www:www.urs-holdings.com
ISO 10002 international standard provides framework for Complaints Management System which specifies requirement for addressing complaints systematically and efficiently. URS conducts assessment and certify organizations against ISO 10002 standard .
ISO 10002 standard provides a systematic approach of handling complaints related to products and services within an organization which includes entire process such as planning, design, development, operation, maintenance and improvement. The ISO 10002 is relevant for every organisation intending to exceed customer expectations.